Shipping Policy

Shipping Charges

As most of our orders are Custom orders or special requests, we typically ship within 2 to 5 business days.  If you need something sooner, please send us a message and we will do our best to accommodate you!  All items are shipped to the address on your Pap Pal account or to the address posted to your account at checkout unless otherwise specified.  You will be notified by E-mail when we have shipped your item.  You will also be provided with a tracking number to track your delivery if you choose UPS or Fed-Ex as your shipping method.

Please make sure that your address or the address you choose to ship your item is correctly listed as we use UPS, Fed-Ex and stamps.com for USPS shipments.

Canadian residents will have to pay a flat $35 shipping charge on all orders and is responsible for all customs and duty fees that will apply upon delivery. Hawaii and Alaska residents will have to pay a flat $30 shipping charge. $11.50 flat rate or free shipping does not apply to Canadian, Hawaii, Alaska and other US territories.

Domestic Orders:

Items ship either USPS First Class, USPS Parcel Post, UPS Ground ,UPS 3 Day Select, Fed-Ex Ground or Fed-Ex 3 Day.  If you are in a hurry for your item, please let us know.  Packages are NOT insured.  If you would like to insure your package for an additional fee please let us know.  We cannot be responsible for lost or delayed packages.

International Orders:

International orders are shipped USPS Air Mail.  All International packages are NOT insured.  If you would like to insure your package for an additional fee please let us know.  PLEASE BE AWARE: Per USPS Policy and International package can take up to 90 DAYS to receive.  A report cannot be filled with USPS until after 90 days.  We cannot be responsible for lost or delayed packages.  Also, please be aware that we do NOT pay any duties, custom fees, or any other associated fees.  These fees are the responsibility of the customer.  Please educate yourself on your countries customs information including any fees that may be incurred on your end before purchasing.  This information can be found at your local post office or on the web.  Every country varies.

Delivery Time

On average, orders are processed within 24 hours Monday thru Friday, Saturday shipments until 4pm and no shipments on Sunday.  Orders are typically shipped either via the US postal service or via UPS ground.

Orders can be expected in the following number of business days as noted by state (orders placed on Friday afternoon and Saturday or Sunday are considered as orders received Monday morning). Please note times are approximate and may get to you a day or two sooner or later in some instances:

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